Welcome to Reliable Heating & Cooling

As a premier AC Repair and HVAC Installation company in O’Fallon, Reliable Heating and Cooling is committed to providing top-notch service for all your heating and cooling needs. Here’s what you can expect during your first visit:

1. Scheduling Your Appointment

When you call to schedule your first appointment, our friendly staff will:

• Ask about your specific heating or cooling concerns
• Provide an estimated time frame for the technician’s arrival
• Answer any initial questions you may have

2. Technician Arrival

On the day of your appointment, our certified technician will:

• Arrive promptly within the given time frame
• Introduce themselves and present proper identification
• Wear protective shoe covers to keep your home clean

3. Initial Assessment

The technician will begin by:

• Listening to your concerns and asking relevant questions
• Examining your HVAC system thoroughly
• Performing diagnostic tests if necessary

4. Explanation and Recommendations

After the assessment, the technician will:

• Explain their findings in clear, easy-to-understand terms
• Provide recommendations for repairs or maintenance
• Offer a written estimate for any required work

5. Service or Next Steps

Depending on your needs and the technician’s findings:

• Minor repairs or maintenance may be performed on the spot
• For more extensive work, a follow-up appointment may be scheduled
• Information about new HVAC installations will be provided if necessary

At Reliable Heating and Cooling, we strive to make your first visit informative, efficient, and hassle-free. Our goal is to ensure your home’s comfort systems are running at peak performance, providing you with peace of mind and a comfortable living environment.